Terms & Conditions
Terms of Service – Nostalgia Vault
1. Introduction
Welcome to Nostalgia Vault, your premier destination for figures and collectibles! By accessing and using our services, you agree to comply with these Terms of Service. Please read them carefully before making a purchase.
2. Product Purchase
2.1 Order Placement
Orders can be placed through our website, nostalgiavault.ae, or any other designated platform. By completing the order process, you confirm your commitment to purchase the selected items.
2.2 Package Opening
Upon receiving your package, carefully inspect the contents. Opening the package signifies your acceptance of the terms outlined herein.
3. Refunds and Exchanges
3.1 No Refunds
We do not offer refunds for any purchased items, except as stated in Section 5.
3.2 No Exchanges
Exchanges are not allowed once the package has been opened, except under the conditions outlined in Section 4.
4. Exchange Policy
4.1 Eligibility for Exchange
If the product is found to be damaged, defective, or incorrect upon arrival, you may be eligible for an exchange.
4.2 Return Conditions
- The item must be in its original condition and packaging.
- Requests for exchange must be submitted within 24 hours of receiving the item, along with supporting evidence.
4.3 Verification Process
All exchange requests will be reviewed. Additional evidence may be required to validate claims.
4.4 Exchange Approval
If approved, we will provide instructions for the return shipment. The customer is responsible for return shipping costs.
4.5 Exchange Options
Upon receiving and verifying the returned item, we will offer a replacement product of equal or similar value, subject to availability.
5. Order Cancellation and Refunds
5.1 Cancellation by Nostalgia Vault
Nostalgia Vault reserves the right to cancel any order at our sole discretion if we deem it necessary for our business's future. If we cancel an order, a full refund will be issued.
5.2 Cancellation by Customer
If a customer cancels an order after payment has been processed, a 10% cancellation fee will be deducted from the total refund amount.
6. Product Availability and Pricing
6.1 Availability
Product availability is subject to change without notice. In the rare case that an item becomes unavailable after an order is placed, we will inform you and offer alternatives or cancel the order with a refund.
6.2 Pricing Errors
We strive for accurate pricing, but errors may occur. If an item is listed at an incorrect price, we reserve the right to cancel the order or adjust the price. Customers will be informed of any necessary changes before proceeding.
7. Intellectual Property
All rights related to our products, including trademarks, copyrights, and designs, belong to their respective owners. Unauthorized use, reproduction, or modification of any of our products or intellectual property is strictly prohibited.
8. Limitation of Liability
While we provide accurate product information and high-quality service, we do not guarantee the completeness or reliability of product descriptions.
- Nostalgia Vault is not responsible for any damages (direct, indirect, incidental, or consequential) arising from the use or inability to use our products.
- Customers assume all risks related to the use of our products.
9. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of United Arab Emirates, Dubai, without regard to its conflict of law provisions.
10. Modifications
Nostalgia Vault reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on nostalgiavault.ae or other designated platforms.
By making a purchase, you confirm that you have read, understood, and agree to these terms.
